Refund and Returns Policy

Last Updated: June 2026

At GetMeBook, customer satisfaction is important to us. If you encounter any issues with your order, please review our Return & Refund Policy below.

Eligible Return & Refund Cases

You may request a return, replacement, or refund in the following situations:

• You received the wrong book.
• You received a damaged or defective product.
• The product was missing from your order.
• You received an incomplete order.
• The item was significantly different from what was described on our website.

Damaged or Defective Books

If your order arrives damaged, torn, misprinted, or otherwise defective, please contact us within 48 hours of delivery.

Please provide:

• Your Order Number
• Photos of the damaged product
• Photos of the outer packaging (if applicable)

After verification, we may offer a replacement, store credit, or refund depending on the situation.
GetMeBook reserves the right to offer a replacement instead of a refund where appropriate.

Wrong Item Received

If you receive a different book than the one ordered, please notify us within 48 hours of delivery.

Once verified, we will arrange a replacement or refund at no additional cost.

Missing Items

If any item is missing from your shipment, please contact us within 48 hours of delivery.

Our team will investigate the issue and provide an appropriate resolution.

Non-Returnable Items

The following items are generally not eligible for return or refund:

• Books damaged after delivery due to customer handling.
• Books with torn pages, markings, writing, highlighting, or stains caused after delivery.
• Products returned without original packaging.
• Items returned without prior approval.
• Gift cards or promotional vouchers (if applicable).
• Digital products, eBooks, or downloadable content (if offered in the future).

Change of Mind Returns

As books are content-based products, returns for reasons such as:

• Changed your mind
• Ordered by mistake
• No longer needed
• Did not like the content

are generally not eligible for return or refund.

Return Approval Process

All return requests are reviewed by our support team before approval.

We may request additional information or photographs to verify the claim.

Submitting a request does not automatically guarantee approval.

Return Shipping

If the return is due to our error, damaged goods, or an incorrect shipment, GetMeBook will bear the return shipping cost.

For any approved customer-initiated returns, return shipping costs may be deducted from the refund amount where applicable.

Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to the original payment method used during purchase.

Refund Timeline

• Refund Approval: 2-5 business days
• Bank/Card Processing: 3-10 business days
• UPI/Wallet Refunds: Usually faster, depending on the payment provider

Actual refund timelines may vary depending on your bank or payment provider.

Order Cancellation

Orders may be cancelled before shipment.

If the order has already been packed, processed, or shipped, cancellation may no longer be possible.

Any eligible refund for cancelled orders will be processed to the original payment method.

Failed Deliveries

If delivery fails due to:

• Incorrect shipping address
• Unavailable recipient
• Repeated delivery failures

the order may be returned to us by the courier partner.

In such cases, shipping charges may be deducted before issuing a refund where applicable.

Fraud Prevention

GetMeBook reserves the right to reject refund or replacement requests that appear fraudulent, abusive, or inconsistent with our records.

Contact Us

For any return, replacement, or refund request, please contact our support team.

Email: support@getmebook.com